Refund Policy
Last updated: July 28, 2026
At LuxCore LLC, we are committed to delivering exceptional digital products. Due to the highly customized nature of software development, UI/UX design, and digital consulting, we enforce a strict policy regarding refunds and cancellations.
1. No-Refund Policy
All deposits, milestone payments, and retainer fees are non-refundable. Our work involves significant time, intellectual property generation, and dedicated engineering resources that cannot be returned or repurposed once initiated. By engaging our services and paying an invoice, you acknowledge and agree to this no-refund policy.
2. Quality Guarantee & Revisions
While we do not offer refunds, we are fully dedicated to the success of your project. We guarantee that the final deliverable will meet the exact specifications, features, and quality standards outlined in your signed Statement of Work (SOW). If a deliverable does not align with the agreed-upon SOW, we will perform the necessary revisions to achieve compliance at no additional cost.
3. Project Cancellation
If a client chooses to cancel or terminate a project before completion, any work completed up to the date of cancellation will be billed accordingly. The client will not be entitled to a refund for any deposits or milestones already paid. Upon cancellation and settlement of any outstanding balances, the client will receive the rights to the work completed thus far.
4. Retainer Services
For ongoing services such as SEO, server maintenance, and infrastructure management, billing occurs on a recurring monthly or annual basis. Clients may cancel these retainers with a 30-day written notice. No prorated refunds will be issued for the remainder of a billing cycle following cancellation.
5. Exceptional Circumstances
In the extraordinarily rare event that LuxCore LLC is entirely unable to deliver the project or fulfill the core requirements due to internal operational failures (unrelated to client delays or changing scopes), we reserve the right to issue a partial or full refund at our sole discretion.
Contact Information
If you require clarification on this policy prior to signing a contract, please reach out to our administration team:
LuxCore LLC Accounts
Email: admin@luxcorellc.com